The true cost of a disconnected back office
Re-keyed data, missed dates and a chase for every status update — what spreadsheets really cost a growing agency.
Solace team8 min read
Resources
Guides, articles
& answers.
Practical reads and straight answers from the team that runs lettings back offices every day.
AllArticlesGuidesFAQsVideos
Guide
What same-day landlord payments actually take
5 min readArticle
The lettings compliance calendar, explained
6 min readGuide
Three quotes, one tap: how vetted repairs should work
7 min readArticle
Growing doors without growing headcount
9 min readFAQs
The questions every agent asks.
No. Every statement, email, report and app screen carries your agency’s name and branding. We work behind your inbox and letterhead — to your clients it simply looks like your agency, running very smoothly.
Yes. Rent moves through an FSCS-protected client account, reconciled to the penny with a full audit trail behind every payment. Landlord payouts leave the same day the rent clears.
Your dedicated Solace pod — a small, consistent group of UK-based specialists — answering as your agency. The same people every month, who know your portfolio and your landlords by name.
Typically a couple of weeks for a mid-size portfolio. We import your properties, tenancies and compliance dates, connect the client account, and run in parallel until you’re confident — no hard cut-over.
Every decision with money or judgement attached: repair quotes above your threshold, disputed charges, tenancy decisions. The platform queues them for one-tap approval; nothing is spent without you.
Yes — client money, maintenance, compliance and inspections work standalone or together. Most agencies start with the one that hurts most and add the rest once they trust the system.
Something else on your mind? Ask us on a demo →
One useful email a month.
Deadlines, rule changes and back-office ideas — no noise.