Resources
Guides, articles
& answers.
Practical reads and straight answers from the team that runs lettings back offices every day.
FeaturedThe state of the UK lettings back office in 2026
The forces reshaping the UK lettings back office in 2026 — tighter regulation, rising compliance load, margin and staffing pressure — and how agencies are responding.
Solace team8 min read21 articles
- AI in the lettings back office: what actually worksWhere AI and automation genuinely help a lettings back office — and where human judgement still wins. A grounded look for UK letting agents.Software6 min read
- How to choose property management software in the UK: a scored checklistA practical scoring framework for comparing UK lettings and property management software — client money, compliance, maintenance, portals, integrations and who runs it.Software8 min read
- How to grow your lettings portfolio without growing headcountWhere lettings admin time really goes, what to systematise, and how an agency can take on more doors without proportionally hiring more staff.Growth6 min read
- Choosing property management software: what UK letting agents should look forA buyer's guide to lettings/property management software — client money, compliance, maintenance, portals and integrations — and whether you also need the team to run it.Software8 min read
- What same-day landlord payments actually takeHow letting agents pay landlords the same day rent clears — reconciliation, client money protection, an FSCS-protected client account and a clean audit trail.Client money6 min read
- The Renters' Rights Act 2025: what UK letting agents must doWhat the Renters' Rights Act 2025 means for letting agents — periodic tenancies, the end of Section 21, reformed possession grounds and how to ready your back office.Compliance8 min read
- The PRS Database: what letting agents need to do before it goes liveThe Private Rented Sector Database is due to launch from late 2026 under the Renters' Rights Act. What it is, who must register, and how letting agents should get portfolios ready.Compliance7 min read
- Outsourced property management vs a managed lettings partnerOutsourcing hands work to a third party as a transaction. A managed partner takes accountability for the outcome under your brand. The difference, and how to tell them apart.Operations8 min read
- What does a managed lettings back office actually cost?How managed lettings back-office pricing works, the true in-house cost to compare it against, and the questions to ask before you sign anything.Growth7 min read
- How to reconcile client money as a letting agent, step by stepA practical, step-by-step guide to reconciling client money for letting agents — matching receipts, handling arrears, the client account and the audit trail.Client money6 min read
- Property management software vs a managed serviceSoftware-only, a managed service, or the hybrid of both? What letting agents should weigh when choosing how to run the lettings back office.Software6 min read
- Outsource vs hire a property manager: which is right for your agency?Hiring a property manager vs outsourcing your lettings back office — the real trade-offs in cost, capacity, continuity and risk, and when each makes sense.Growth6 min read
- Client money protection for letting agents, explainedWhat client money protection (CMP) is, why it is a legal requirement for letting agents, and how it works alongside a ring-fenced, FSCS-protected client account.Client money8 min read
- Gas, EICR and EPC: every landlord safety deadline in one placeThe recurring safety certificates every UK letting agent must track — Gas Safety (CP12), EICR, EPC, alarms and more — what each covers and how often it is due.Compliance8 min read
- Three quotes, one tap: how vetted repairs should workA modern repairs workflow for letting agents: tenant reports in-app, triage, three vetted quotes ranked, one-tap approval, access and completion photos handled.Maintenance6 min read
- How to switch your lettings back office without disruptionA calm, step-by-step guide to moving your lettings back office to new software or an outsourced provider — data, compliance dates, client account and a parallel run.Operations7 min read
- What is white-label property management?White-label property management means a third party runs the work behind your agency's brand. What it is, how it differs from referral, and why agencies use it to scale.Operations7 min read
- What a good periodic inspection report should containWhat letting agents and landlords should expect from a mid-tenancy inspection report — condition, photos, wear vs damage, safety checks and the actions raised.Inspections8 min read
- The UK lettings compliance calendar, explainedGas, electrical, EPC, alarms, Legionella and HMO — the recurring compliance dates every UK letting agent must track, and when they fall due.Compliance7 min read
- How letting agents can reduce rent arrearsPreventative tactics letting agents can use to cut rent arrears — same-day reconciliation, early chasing, clear communication, referencing and a consistent escalation process.Client money7 min read
- The true cost of a disconnected back officeRe-keyed data, missed dates and endless status-chasing: what a disconnected lettings back office really costs a growing agency — and the fix.Operations6 min read
FAQs
The questions every agent asks.
No. Every statement, email, report and app screen carries your agency’s name and branding. We work behind your inbox and letterhead — to your clients it simply looks like your agency, running very smoothly.
Yes. Rent moves through an FSCS-protected client account, fully reconciled, with a full audit trail behind every payment. Landlord payouts leave the same day the rent clears.
Your dedicated Solace team — a small, consistent group of specialists — answering as your agency. The same people every month, who know your portfolio and your landlords by name.
Typically a couple of weeks for a mid-size portfolio. We import your properties, tenancies and compliance dates, connect the client account, and run in parallel until you’re confident — no hard cut-over.
Every decision with money or judgement attached: repair quotes above your threshold, disputed charges, tenancy decisions. The platform queues them for one-tap approval; nothing is spent without you.
Yes — client money, maintenance, compliance and inspections work standalone or together. Most agencies start with the one that hurts most and add the rest once they trust the system.
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