Resources
Guides, articles
& answers.
Practical reads and straight answers from the team that runs lettings back offices every day.
FeaturedThe state of the UK lettings back office in 2026
The forces reshaping the UK lettings back office in 2026 — tighter regulation, rising compliance load, margin and staffing pressure — and how agencies are responding.
AI in the lettings back office: what actually works
6 min read
How to choose property management software in the UK: a scored checklist
8 min read
How to grow your lettings portfolio without growing headcount
6 min read
Choosing property management software: what UK letting agents should look for
8 min read
What same-day landlord payments actually take
6 min read
The Renters' Rights Act 2025: what UK letting agents must do
8 min read
Outsourced property management vs a managed lettings partner
8 min read
What does a managed lettings back office actually cost?
7 min read
How to reconcile client money as a letting agent, step by step
6 min read
Property management software vs a managed service
6 min read
Outsource vs hire a property manager: which is right for your agency?
6 min read
Client money protection for letting agents, explained
8 min read
Gas, EICR and EPC: every landlord safety deadline in one place
8 min read
Three quotes, one tap: how vetted repairs should work
6 min read
How to switch your lettings back office without disruption
7 min read
What is white-label property management?
7 min read
What a good periodic inspection report should contain
8 min read
The UK lettings compliance calendar, explained
7 min read
How letting agents can reduce rent arrears
7 min read
The true cost of a disconnected back office
6 min readFAQs
The questions every agent asks.
No. Every statement, email, report and app screen carries your agency’s name and branding. We work behind your inbox and letterhead — to your clients it simply looks like your agency, running very smoothly.
Yes. Rent moves through an FSCS-protected client account, fully reconciled, with a full audit trail behind every payment. Landlord payouts leave the same day the rent clears.
Your dedicated Solace pod — a small, consistent group of specialists — answering as your agency. The same people every month, who know your portfolio and your landlords by name.
Typically a couple of weeks for a mid-size portfolio. We import your properties, tenancies and compliance dates, connect the client account, and run in parallel until you’re confident — no hard cut-over.
Every decision with money or judgement attached: repair quotes above your threshold, disputed charges, tenancy decisions. The platform queues them for one-tap approval; nothing is spent without you.
Yes — client money, maintenance, compliance and inspections work standalone or together. Most agencies start with the one that hurts most and add the rest once they trust the system.
Something else on your mind? Ask us on a demo →
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