We ran the desk. We felt the weight. So we built Solace.
Now it runs your lettings back office — software and a real team — with your name on every touchpoint and ours on none of them.
Solace didn’t start as a software company — it started as an estate agency. We ran the desk ourselves: the month-end reconciliation that never quite balanced, the boiler that failed at five on a Friday, the certificate that came within days of lapsing, the landlord who wanted an answer nobody could give until someone had been through the file. We knew the work because we were doing it.
We also knew the maths. Every extra block of properties meant another pair of hands, and every pair of hands ate the margin those properties had just earned. Growth meant hiring ahead of the revenue and hoping the volume caught up — and doing the same job slightly worse while it did.
So we built what we wished existed — a property management platform that handles the volume itself, backed by a real team, all under the agent’s own brand. The aim was simple: free good people from the busywork so they can grow the business, not just keep the lights on.
That history is why Solace works the way it does. It wasn’t drawn up by a software company that interviewed a few agents — it was built by people who had already done the job, for the job they were already doing.
Agencies shouldn’t have to choose between growing the portfolio and growing the headcount.
Where it started — behind a lettings desk.
We ran the desk
Solace began as an estate agency — we felt the weight of management, thin margins and every extra hire.
We built what we wished existed
A platform that handles the volume itself, backed by a real team.
Today, it runs behind your brand
Your team keeps the relationships and the growth; Solace quietly runs the rest.
The promise
Under your brand means actually invisible.
Your landlords never hear our name
Calls, emails, statements and reports all come from your agency. We work behind your inbox and your letterhead — the relationship stays yours.
Your brand on every screen
Tenant app, landlord portal, every notification — your logo, your colours. To your clients it simply looks like your agency got very, very organised.
Your money, protected
Rent moves through an FSCS-protected client account, fully reconciled and paid out same-day — with a clean audit trail behind every payment.
Common questions
What Solace is, in plain terms
Solace Management is a UK lettings management company that combines property management software with its own in-house UK lettings team. The software automates the day-to-day work of a letting agency’s back office — client money and reconciliation, repairs and maintenance, compliance tracking and periodic inspections — and the Solace team handles the judgement calls. Everything runs under the agency’s own brand, so landlords and tenants continue to deal with their agent. Solace is a single managed product, not a staffing agency or a labour-outsourcing service.
Solace runs the operational back office: rent is received, reconciled to the ledger and paid out to landlords same-day; repairs reported in the app are triaged, quoted by vetted contractors and completed once approved; compliance certificates are tracked and renewed before they expire; and periodic inspections are booked, attended and written up. The agency keeps the client relationships and approves the decisions that matter.
Both, as one product. Buying lettings software alone still leaves someone on your team to chase the contractor, reconcile the account and book the inspection. Solace includes the platform and the people who operate it, which is why agencies use it to take on more properties without adding administrative headcount.
No. Outsourcing usually means handing tasks to a third party that processes them against a checklist, with the agency still supervising the outcome. Solace is a managed lettings product: its own software automates the back office, and its in-house UK team is accountable for the result — client money, repairs, compliance and periodic inspections — all delivered under the agency’s own brand. Letting agents looking for an alternative to outsourced property management typically land on exactly this model.
UK letting and estate agencies that manage property — typically owners and directors whose portfolio growth is limited by back-office capacity rather than by winning new instructions.
See it running under your brand.
Thirty minutes on your own portfolio — statements, apps and reports, all carrying your name.
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